Business Writing

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Across
  1. 2. Be like an influencer, and you can manage people ____
  2. 4. You will have happy internal and external customers, when you create a service ___
  3. 6. When you write, your ____ and response should not be based on your emotion
Down
  1. 1. Another word for options
  2. 3. Trying to understand your customer, is like trying to fit into customers ____
  3. 4. Winning alone is not enough, ____ peoples requirement is equally important
  4. 5. In any situation, the end result should always be positive and ______ to both parties