Capture a PSE Lead

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Across
  1. 3. name of SMARTphone app to submit a customer's information for a free exterior project consultation
  2. 5. barrier generally placed around a yard
  3. 8. contractor hired by Lowe's to complete Exterior project
  4. 10. when the power goes out this keeps the lights on
  5. 13. year, length of time Lowe's guarantees warranty on an install
  6. 14. look through this traditionally rectangle object to see outside
  7. 15. shallow trough designed to catch rain
  8. 17. what the PSE does at the consultation to ensure correct quantities of product
Down
  1. 1. service model that ensures best in class customer service
  2. 2. a structure of planks or plates, approximately horizontal
  3. 4. a Lowe's service 55% of customers don't know we offer
  4. 6. Project Specialist _______________ who helps build exteriors install estimate, virtually or in-person roof, the structure forming the upper covering of a building
  5. 7. ask!, how to know if customer needs an install
  6. 8. Installation Management Program, abbreviated
  7. 9. part of service model we use when double check all parts of project with customer
  8. 11. door, a doorway that allows entrance to or exit from a building
  9. 12. part of the service model we use when asking customers "Who is installing this for you?"
  10. 16. associates who can enter lead