Across
- 4. Some websites provide (a/an) _________ form where we can send our complaint.
- 5. We should maintain (a/an) _______ tone when writing our complaint.
- 7. The purpose of writing complaints is to request (a/an) _______ that resolves a problem about a product/service we bought.
- 8. When the product you bought is not working properly, it is said to be ________ (adjective).
- 9. Recall the basic parts of an email. "Best regards" "Yours faithfully" "Sincerely" are examples of _______
Down
- 1. Recall the basic parts of an email. "Dear customer service team" is an example of _________.
- 2. A noun meaning "the act of helping or supporting someone." We write complaint letters to receive _________.
- 3. When we buy something online, we receive an email copy of the _________ as proof of purchase.
- 5. When something is able to be done, it is said to be _________ (adjective).
- 6. When writing a complaint, we should provide details about the problem and we should also say the _______ that we expect.