HBP Member Support Crossword

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Across
  1. 3. 1/4 of the HBP program types (KIP 2.0; scheduled benefit; every mbr receives a catalog)
  2. 6. Healthy Benefits Plus-abbrv. (a company we represent)
  3. 8. Someone other than the member with access to a member’s account information. (3.4 Verification KIP)
  4. 9. Title of section 6.5 in KIP
  5. 11. Tab used to search a participating retailer’s address
  6. 12. Customer Relationship Management (abbrv.)
  7. 17. Use this search option in the product/catalog tab to look up items for online orders.
  8. 20. The main method in CRM used for looking up our members. (2 words; KIP 3.0)
Down
  1. 1. (1/4 of the HBP program types; scheduled benefit; Approved Foods)
  2. 2. Thank you for calling Healthy Benefits Plus Member Support. My name is __ who do I have the pleasure of speaking with today?
  3. 4. Sent to every Over the Counter member.(1 word)
  4. 5. Your mbr’s balance(current/upcoming)can be found in this tab. Also useful for recap &pending order status. (2 words KIP 3.0)
  5. 7. Find your insurance provider’s (client) Name & number in this tab(CRM).
  6. 10. Info on Eligible Items (located from the Available Balance Tab-CRM)
  7. 13. Step 2 of the callflow process, that must be done before accessing a member’s account.
  8. 14. Use this tab to log orders and view a mbrs benefit card #
  9. 15. Our educational manual used to fulfill our role, complete our daily tasks and assist our members-abbrv.
  10. 16. Any of our cherished callers signed to an affiliate healthcare provider.
  11. 18. Request Support Ticket (abbrv.)
  12. 19. United Healthcare-one of our largest insurance providers and clients.-abbrv.