2021 Knowledge Bazaar

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Across
  1. 4. The Communications & Culture section of the Chief of Staff Pillar creates and manages the Manager's _____ monthly e-letter.
  2. 6. The goal of Billing _____ is to resolve cardholder issues by researching the charges on the customer's account.
  3. 7. Chief of Staff Pillar head Sara Van _____
  4. 8. _____ Services Operations is part of Customer Fulfillment and provides operational support to branches and relationship managers.
  5. 12. FSI is responsible for Retail Bank general _____ balance sheet account investigations, sub-ledger investigations, check clearing differences, and digital banking operations.
  6. 13. Control & Strategy Pillar head Julie _____
  7. 14. The primary processor of callback and wire processing in Customer Fulfillment is _____ Wires and Legal Address Validation.
  8. 15. Bank Processing Pillar head Stacy _____
  9. 16. 85% of dispute cases are processed automatically in _____ and no human looks at them.
Down
  1. 1. An overarching objecting of the Chief of Staff Pillar is process _____.
  2. 2. The Financial Processing Unit within Bank Processing manages Retail Bank _____ property reporting activities.
  3. 3. Acts as _____ between Core Ops business teams and development teams.
  4. 5. Maintains several _____ of Business Plans and provides oversight of the Records Management process within Control & Strategy.
  5. 9. The Financial _____ and Services Transformation team is an operational/implementation readiness team supporting FSO/FSI within Control & Strategy.
  6. 10. Disputes & Maintenance Pillar head Christina _____
  7. 11. Customer Fulfillment Pillar head Ginny _____