Across
- 6. This ticket is used to submit feedback for employee incidents, process issues, or technical system glitches.
- 8. Survey provided to customers post-delivery
- 11. Cargo that has been brought together from two or more shippers or suppliers to ship to the same destination
- 12. This service uses furniture technicians to provide repair services. Wayfair can communicate directly with them.
- 15. Outdoor class of delivery such as patio furniture that can be accommodated without entering the home
- 17. Inside Home Entrance Drop Off
- 18. A purchase order (PO) management system that allows the Wayfair Delivery Network (WDN) to easy manage and schedule large volumes of POs
- 19. All inclusive delivery and assembly
- 22. Use for team chat, escalation help, and LPS support
- 23. This item can be delivered for in home setup and removal
Down
- 1. Method used for de-escalating customers
- 2. The act of sending a driver on his/her assigned route with instructions and required shipping papers.
- 3. Combination of three pieces of information to validate an order with a customer
- 4. The volume of POs exceed the volume of cubic feet the truck allows
- 5. A platform, generally the same height as the trailer floor, where trucks are loaded and unloaded.
- 7. An Extranet state used to identify a PO that is not ready to be scheduled
- 9. Team used for de-escalation support
- 10. Adding documentation regarding what occurred on a call with a customer or internal team
- 13. Generated for dock searches, property damage, COI, fraud, Service Level Upgrades, address changes
- 14. A middle mile node which connects pool points and delivery agents. It is used to gather, consolidate and distribute freights coming from different pool points and prepare freights to delivery agents efficiently.
- 16. Outside Front Door Drop off service level
- 20. Communication tool for incoming updates from DAs and leadership and automated wizard responses
- 21. A furniture assembly service