Knowledge Check- Forms and definitions

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Across
  1. 6. honor a competitor's REGULAR RETAIL PRICE
  2. 8. For corporate orders and management use ONLY.
  3. 9. you call them when you need help.
  4. 11. Profile has been suspended. The "Suspended" account status is initiated by the Fraud Team so that the accounts can be monitored as new orders or other account transactions take place on the accounts. Profiles can become active if issue is resolved.(customer type)
  5. 13. Account is disabled, and no longer should be used to submit orders or any other action (BI points, store credit, etc.). For use when client has multiple profiles - wanting to close all but one, deactivating bogus accts. Should never reactivate.(customer type)
  6. 14. Client reports a product issue (defective or expired product, incorrect size listed or received, wrong product(s) shipped, or incorrect product/image or information discrepancies on the website)(Name of the form)
  7. 16. Promo code neededMother's Day Fragrance 4x Points Multiplier
Down
  1. 1. 24 hours have passed since the purchase. YTD qualifies client for upgrade. (Due to linked accounts, store error, missing purchase)(Name of the form)
  2. 2. Indicates VIP customer. Usually reserved for Senior Management (e.g., CEO, Directors, etc.)
  3. 3. Fraud profile. Profiles have been closed due to fraud reason code and notes will provide further explanations as needed.(customer type)
  4. 4. Partner Delivery Locations has Started for Select Clients
  5. 5. Client has been banned for some sort of abuse. Notes should indicate details and letter/email notification should have been sent. Banned clients for abuse - those that we push to stores or ban completely from shopping with Sephora.com.(customer type)
  6. 7. is always in high demand and cost 2500 points
  7. 10. Sephora (or affiliate) employee. Flagged by management ONLY.(customer type)
  8. 12. Error on the website (misspelling, incorrect information, image, price, SKU, item size) or wrong product received(Name of the form)
  9. 15. Color matching has been revamped with a proprietary smart Color Matching ecosystem that is now available in all US and Canada stores. No appointment is required.