Key Terms and Definitions

3. page that registers the primary concern and reason for the call
4. the employer or insurance policies or plan sponsor who purchase Teladoc Health services
6. confirming how the member has access to Teladoc Health services
7. first point of contact for Teladoc Health members
9. case status of the process of gathering a medical/clinical history by means of asking the Members about their past and current medical/clinical history, treatment etc.
11. the primary account holder
14. the team that support our members by coaching, advocating for, and providing informational reports appropriate to their medical questions or condition.
15. the individual receiving Teladoc Health services
16. case status where medical records are being reviewed by the Member Advocate

1. directing members the most appropriate Teladoc Health service based on their medical condition and clinical status.
2. any service that meets speciﬁc criteria and is given priority with shorter turn around time at any stage of the case
5. family member means the spouse, parents, children, or any other person who financially relies on the employee.
8. case status of a write-up from an AP that summarizes the medical data gathered
10. page that captures the demographic information
12. nomenclature used to designate the Salesforce platform
13. documents all stages of a member's journey with Teladoc Health