Gracious Interaction Crossword

1. "I'm sorry that your __ arrived damaged on the apron"
3. "our products are made around the world because we are a ___ company"
5. "__ Help you with that"
7. "could you tell me where on your __ you see our brand name?"
8. We always check in with our customer before __ minutes on hold
9. If a customer is upset it helps to not take it:
11. our model numbers can be found on a white tag on the cold supply ___
13. Saying your name at the end of the call is referred to as your personal:
14. one of the customer's two basic needs, can be addressed through hearing them out.
17. A replacement for "no problem"
18. to show appreciation for customer patronage, we always say:
21. abCd a gracious adverb that adds enthusiasm to a response
22. the name for phrases that we want to avoid
25. one of the customer's two basic needs from an interaction, this one can be addressed by sending a part or replacement.
26. when you get one of these, you should always send it to reso or leadership
27. "thank you for your __ while I had you on hold.

2. Abcd a gracious adverb that adds enthusiasm to a response
3. our responses should always be __
4. Adam's Alter-Ego's last name
6. #2 on our QM form we must offer a __ of assistance
10. We should always be gracious when saying:
11. a great way to declare our intent to assist:
12. "I ___ your frustration"
15. when we are presented with a problem we __ it
16. abcD a gracious adverb that adds enthusiasm to a response
19. we should always __ when the customer tells us they have had an issue with a product
20. the ability to understand and share the feelings of another
23. a customer should always be treated with:
24. aBcd an adverb that describes the way we innovate
25. when repeat the customer's statement in our own words to show that we are listening