(please note that answers that have two words or more are written without spaces).

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Across
  1. 4. You’ve bought a new computer, but it has screen problems. Who do you call?
  2. 5. IBM’s support service method for storage systems.
Down
  1. 1. Customer service in technical support practices (about operating systems, security programs, hardware etc.).
  2. 2. Physical parts of a computer.
  3. 3. What an on-site hardware IT support does?