Across
- 1. contact capture IB calls
- 7. when hap is unavailable
- 9. protecting PHI/PII
- 11. allergic reaction
- 12. clinical for common use
- 17. offer the __
- 19. unsecured prescriber fax/ph
- 20. accurate pricing
- 21. 72 expiration window
- 22. payment option
- 24. must state when price is given
- 26. ____ authentication when hesitant
- 28. Rad codes
- 29. __, cost increase, pharmacy option, special instructions
Down
- 2. Process the __ RX -duplicate drugs
- 3. 92% full contribution
- 4. use to notate account
- 5. __& educate plan design on All calls
- 6. interruption of ____
- 8. _to RX list & RTM on All calls
- 10. record choice SHDAC
- 13. if anything changes let ESI pharmacy know
- 14. 1st Statement OB calls
- 15. find a solution
- 16. recommended to help navigate through the call
- 18. confirm Dr. full name &__ on renewals
- 20. full name, zip, telephone, mbr id#, address
- 23. ask relevant question
- 25. use for emergencies 9min
- 27. list-refills & renewals