Cigna - CSW 2022

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Across
  1. 3. Stepping up to address difficult issues, saying what needs to be said*
  2. 4. __________, all the way.
  3. 6. The Cigna workforce. ________ for making health care Simple. Affordable. Predictable.
  4. 8. Taking on new opportunities and tough challenges with a sense of urgency, energy, and enthusiasm*
  5. 11. Flower. Cigna's intranet homepage.
  6. 12. Actively seeking new ways to grow and be challenged using both formal and informal development channels*
  7. 14. Pillar 4: KEEP OUR PROMISES
  8. 15. Rebounding from setbacks and adversity when facing difficult situations*
  9. 17. Consistently achieving results, even under tough circumstances*
  10. 19. One that supports the needs or interests of another person. Not only the name of our reps, but the way in which we serve our customers.
  11. 20. Enterprise Strategy: Make it _______ - Taking surprises out of the system.
  12. 21. Drives Vision and _________: Painting a compelling picture of the vision and strategy that motivates others to action*
  13. 23. Building partnerships and working collaboratively with others to meet shared objectives*
  14. 25. Enterprise Strategy: Make it _______ - Working to lower the cost of care for those we serve.
Down
  1. 1. Back to the beginning. Our ORIGINAL birth year
  2. 2. Enterprise Strategy: Make it _______ - Making it easier for customers and patients to get care they need.
  3. 3. Defined as a mind set/way of doing business that keeps the customer at the center of everything we do.
  4. 5. The practice or quality of including or involving people from a range of different social and ethnic backgrounds and of different genders, sexual orientations, etc.
  5. 7. Building strong customer relationships and delivering customer-centric solutions*
  6. 9. Pillar 2: ENERGIZE AND ENGAGE
  7. 10. Holding self and others accountable to meet commitments*
  8. 13. Pillar 3: ADAPT AND CREATE
  9. 16. Balanced ________: The process of review, evaluation, and accountability for the implementation and delivery of the OneGuide experience.
  10. 18. The new power brand and business for Cigna's growing, high-performing health services portfolio. (Ever Onward. Ever Upward)
  11. 22. Pillar 1: CONNECT AND UNITE
  12. 24. A means of concluding an inquiry. The targeted goal for each of our customer interactions.