Knowledge, Skills & Abilities

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Across
  1. 4. ________ clothing helps keep a store’s appearance neat and clean.
  2. 8. ________ drives may not be used to transfer work files to my personal computer.
  3. 12. Customers use _________ to save money on their groceries.
  4. 13. Milk must be the correct _______ to be received by a restaurant.
  5. 14. Employees should ask for help when a _____________ error occurs.
  6. 15. An employee should be using gloves when handling __________.
  7. 16. Flour that has water marks on the package and open pastries with rat droppings should never be accepted by a restaurant because these items are _________.
  8. 18. Employees _______ inventory before it put on clothing racks.
  9. 21. When answering the __________ include a professional greeting.
  10. 24. Good ______ ______ starts with listening to customer needs to help solve their problems.
  11. 27. One of my job duties is to read my _______ every day.
  12. 29. Supplies An employee may be given a cart to hold ____________ while they are working.
  13. 30. Employees will __________ down counters for hungry customers.
Down
  1. 1. Display Employees help put together a __________ __________ to attract customers.
  2. 2. A ________ places products in bags for customers in a safe and useful way.
  3. 3. My coworker used yellow ______________ to mark instructions.
  4. 5. A toilet may require a good ________ before it is clean.
  5. 6. A _________ holds multiple items that are required to be delivered to a store.
  6. 7. I place items with expiration dates on the shelf in a __________ order.
  7. 9. A _________ places items onto the shelves for people to purchase.
  8. 10. Customer __________ may come from employees not understanding problems.
  9. 11. When an employee is __________ a caution sign may be needed to indicate a wet floor.
  10. 17. I used the ____________ to clock into IRT today.
  11. 19. Customers with food _______ should always ask about the ingredients included in their meal.
  12. 20. The customer called in their order and requested __________ instead of pick-up.
  13. 22. When an employee is ____________ the floor should be dry.
  14. 23. We practice ________ at IRT to improved our accuracy and speed.
  15. 25. Employees ________ customers new merchandise when requested.
  16. 26. I use the same _________ recipe when I cook chicken soup.
  17. 28. Before selling a pair of shoes employees must ensure that both shoes ____________.