RCS CROSS WORD PUZZLE

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Across
  1. 2. When negotiating I should always aim to get the ___ first?
  2. 5. The paid letter is set for __ after the payment has been posted to the account?
  3. 10. Are we allowed to take payments on open active disputes on the account?
  4. 11. Phone numbers are verified every ___ days?
  5. 14. Any payments that are set to draft in the future can be found in the ____ tab?
  6. 16. What's 1 piece of information do you provide the customer on the account?
  7. 17. You cannot negotiate on accounts that have a ___ status and placed with a servicer?
  8. 18. You cannot negotiate on accounts that have a ___ status and placed with a servicer?
Down
  1. 1. Email/Address are verified every ___ days?
  2. 3. When the customer wants the dispute verbiage removed, what would you flag for?
  3. 4. Our preferred method is?
  4. 6. Are you required to ask for email addresses/consent on each account you go over?
  5. 7. Where can you locate Rpay?
  6. 8. When introducing yourself on a call regarding an account in _____, you MUST provide your first and last name to the Customer/Caller.
  7. 9. _____ or some version of that name, will show as the company drafting the payment from the customers bank statement?
  8. 12. Our second choice of payment method is?
  9. 13. You cannot negotiate on accounts that have a ___ status and placed with a servicer?
  10. 15. What script do you read Verbatim when a customer/caller is disputing there account and they reside in NY?