Across
- 3. Example is service blueprinting
- 6. Anything that supports the service
- 7. Diagrams that help organizations visualize the interaction
- 8. physical evidence but cannot be seen by customers
- 9. The most common type of innovation is service improvement
Down
- 1. helps customers and employees socialize and interact with each other and among themselves
- 2. physical evidence that a customer will be able to observe
- 4. Facility exteriors and Facility Exteriors
- 5. It wraps the service and communicates its characteristics to the customer