Across
- 3. A brand praised for its exceptional customer service, including generous return policies and attentive staff.
- 4. An online marketplace known for its wide variety of products and fast shipping.
- 6. The process of buying and selling goods online
- 7. The person who assists customers in a retail store and helps them find products.
- 11. A store that sells a wide variety of everyday items
Down
- 1. Brand known for its fast-fashion retail model, offering trendy clothing with a quick turnover, keeping up with consumer demand.
- 2. retailers who do not have any associates in their service delivery process
- 5. A loyalty program that offers discounts and rewards.
- 8. Massive volumes of client data are analysed by __-powered algorithms to glean insights, forecast trends, and provide tailored advice.
- 9. An approach that was created as a result of the confluence of physical and digital buying experiences
- 10. The area where customers pay for their purchases in a store.
- 12. The process of returning a purchased item for a refund.