Customer Service at the Hotline

Edit Answers
1234567891011121314
Across
  1. 2. The reporter has the burden for providing information that meets screening _____
  2. 5. The reporter should always feel _____
  3. 7. The screener should follow-up to provide and _____ information
  4. 9. The reporter should always feel _____
  5. 10. The screener should avoid making _____ conclusions
  6. 11. The screener should be highly _____ to the reporter
  7. 13. The screener should assist the reporter with sharing _____ and necessary information
  8. 14. The screener should be _____
Down
  1. 1. Screening decisions should be _____ criteria based
  2. 3. The interview should be conducted in a _____ way
  3. 4. The screener should be well-_____ and precise when providing information
  4. 6. The reporter should always feel as if they have been treated with _____
  5. 8. The screener should focus on information that must be _____ to make decisions
  6. 10. The screener should make _____ and highly focused screening decisions
  7. 12. The reporter should be viewed as the _____ source of information