Across
- 2. how to send invoices, contracts and quotes on freshsales
- 5. feature or report which allows managers to check how efficiently their employees have worked
- 7. Add-on service removed from Freshdesk
- 8. send updates on a ticket to an internal employee
Down
- 1. a place where customers can resolve their issues on their own
- 3. a feature that enables agents to see how long a customer is waiting on chat from their last message
- 4. fill ticket forms with one click
- 6. giving ITSM solutions to external customers