QUALITY 101

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Across
  1. 4. One of the 8 wastes
  2. 5. International standard of quality
  3. 7. Done when a patient harm occurs
  4. 8. Unit-based group that drives quality projects
  5. 9. Healthcare Association of New York State
  6. 10. Repeated pattern visible in data over time
Down
  1. 1. How our hospitals are graded
  2. 2. Investigating a process
  3. 3. RRH quality and safety group
  4. 6. Our event reporting system
  5. 7. The first team to examine patient harm
  6. 8. The receiver of a process/service
  7. 11. Our Regulatory oversight body