In-Office Crossword Puzzle 12/13

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Across
  1. 4. What option should you give to the customer if a customer advises they were on a MOD with Amerifirst and they cannot afford their RMP?
  2. 6. Instead of B1/B2, what abbreviation should be used in notes for the customer?
  3. 7. What is the fourth option in the HOA Payment Hierarchy?
  4. 10. What is one of the approved letters that be sent on an HOA account?
  5. 11. What should you email if a customer advises they were on a MOD with Amerifirst and they cannot afford their RMP at any time in the future?
  6. 12. T/F: HOA accounts cannot do hardship PPLANs?
Down
  1. 1. The HOA Name is found in the Info Tab in ILS next to what?
  2. 2. For HOA accounts, what does the principal balance represent?
  3. 3. Which balance should you state at the beginning of the call:
  4. 5. Who is the HOA department Manager?
  5. 6. For HOA Accounts, what do you refer to the customer as?
  6. 8. What is the max number of payments that can be scheduled for HOA accounts?
  7. 9. T/F: HOA accounts are loans?