Across
- 4. ________ and confirm when uncertain how to proceed
- 7. Fair and _____ accountability helps to avoid "blame and shame"
- 8. 5:1 __________ creates high performing teams by recognizing expected behaviors
- 11. ________ clarification ensures clear communication of numbers
- 13. What tool do we use to help encourage good behaviors while discouraging bad behaviors? (two words)
- 16. How we organize information for clear communication when we need a decision
- 19. 1. ________ 2. Heal Me 3. Be Nice to Me (three words)
- 20. This organization value encourages us to always strive to do better
Down
- 1. Start every meeting with this type of story/moment
- 2. A frontline worker who helps colleagues to use our safety tools (two words)
- 3. This type of question helps to ensure mutual understanding
- 5. Gathering the team together to discuss safety concerns for the day or shift
- 6. This tool helps us to pay attention to detail
- 9. What type of investigation happens when a severe harm event occurs to get to the root of the issue?
- 10. A patient is wearing a bright yellow wristband. What are they at risk for?
- 12. A High ____________ Organization focuses on failure to have fewer than their fair share of accidents
- 14. This safety tool is used when transferring responsibility from one person or team to another
- 15. This is the system we use to report patient safety events or near misses
- 17. What tool helps us to assertively escalate a safety concern?
- 18. This is a safety event that does NOT reach the patient (two words)