2023 Outage Refresher

1. These help prevent wildfires.
4. Everyone should stay _____ feet from a downed wire.
5. All Out and the main breaker will not reset or stay in place, provide this contractor.
9. There are _____ outage levels.
10. All house fire reconnections are processed through this team. (2 words w/no space)
11. Department for trees that pose a threat to power lines. (2 words w/no space)
13. If a wire falls on a car and the person is inside, advise the customer to _______! (2 words w/no space)
16. Use the ______ address if you cannot find the customer’s address not in OMS.
17. Used as the Outage Code when a customer says they they heard something like a gunshot or explosion. (2 words w/no space)
20. The meter base, conduit, and weatherhead are all _______ owned.
21. First customer reporting outage in the area, have them reset their ______.

2. When a customer is reporting a low or downed wire, we should advise them to _____.
3. Customer is reporting partial service.
5. _______ Outages are used for maintenance work.
6. Use this when reporting a vehicle running into a pole or guy wire. (3 words w/no space)
7. The "relief valve" outage to prevent damage.
8. A ______ event outage is usually caused by high winds, snow, ice, or heavy rain.
12. You call this group if sparks are dropping into dry grass or leaves.
14. This should be provided on all outage calls. Hint: Think of a soft skill.
15. When a car runs into our _______ equipment, we report it as UG Equipment Hit.
18. These are what we call the everyday outages that occur. (2 words w/no space)
19. The ______ map lets customers view information about their outage and what is going on around our service territory.