Deliver Legendary Customer Service by Doing the Right Thing

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Across
  1. 2. - Quick reaction
  2. 4. - Reliability and honesty
  3. 6. - Tailoring to individual needs
  4. 8. - Moral uprightness
  5. 9. - Polite behavior
  6. 11. - Unchanging reliability
  7. 13. - Exchange of information
  8. 14. - Persistent effort
  9. 18. - Taking responsibility
  10. 19. - Understanding another's feelings
Down
  1. 1. - Dependable consistency
  2. 3. - Finding solutions
  3. 5. - High standard of conduct
  4. 7. - Contentment
  5. 10. - Foreseeing needs or problems
  6. 12. - Ability to adjust to change
  7. 15. - Regard for others' dignity
  8. 16. - Clear openness
  9. 17. - Faithfulness