Across
- 2. These are generated by TECO for things such as suspense usage, Revenue Protection, or safety concerns.
- 4. To view the Team Member’s full name that placed the Interaction Record
- 6. are used to generate work that will be routed to a Field Technician.
- 8. This platform can provide data on electric customer usage and support Team Members handling customer inquiries.
- 10. allows a (BP) to make monthly payments for a balance owed (i.e. additional deposit) over a designated period
- 13. The difference between the budget billed amount and the total actual amount
- 14. case that is created both automatically and manually when a process is not able to complete successfully,
- 15. payments with Debit/Credit Card
- 17. To view what information was confirmed at the time that the Interaction Record
- 20. This indicates that the only acceptable forms of payment from the customer are cash and credit/debit cards
Down
- 1. steps that must be taken when a (BP) is calling in to start service after the account has been disconnected
- 3. For quality, safety, and service issues, Team Members are to add
- 5. Each year, Peoples Gas conducts a review of the customer’s consumption and adjusts their rate
- 7. Planner is a free program that offers lower rates for electricity most of the day and throughout the weekend.
- 9. this indicates a Code Word has been placed on the account that must be verified prior to discussing the account with a caller
- 11. a processed thats done annually on the anniversary of the enrollment date.
- 12. a program which notifies Peoples Gas and Tampa Electric of customers who may be dependent upon life sustaining equipment,
- 16. Annual Therms Usage Threshold 250 – 1,999 Therms
- 18. Service Line has been removed from a premise
- 19. application to complete all Move In requests for customers