2024 TTW CROSSWORD PUZZLE

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Across
  1. 2. Name the workplace that we can watch the rerun of TTW Demo
  2. 7. 70% for TTW 2024 refers to?
  3. 8. What is 10% for TTW 2024 delivery action refers to?
  4. 9. I always use this service step when handling customers
  5. 11. In the Demo video, who introduced the new TTW 2024?
  6. 13. TTW is an abbreviation for
Down
  1. 1. When needed, always a _______    _________ to a colleague who is competent and able to share important information
  2. 2. We use this note to perform warm transfer
  3. 3. The _______  ________is a crucial component of the customer service charter checklist
  4. 4. On each TTW week, branch staff need to do this on RHB Way Workplace
  5. 5. The latest activity introduced for TTW 2024 is______
  6. 6. In resolving customer issues, we need to _____ and address each case within the timeline
  7. 10. What type of video was presented by the GCX team?
  8. 12. with Peers   20% refers to ____________