Across
- 6. ______is the system you should check and approve before leaving your last shift of the week.
- 7. Before transferring a misdirected Medicare caller, you should ask them which _________they are calling from for a more accurate transfer.
- 8. ______will be coming to Cigna Employees who have a healthcare plan, starting July 1, 2024
- 9. One of the main reasons Ozempic is more expensive in 2024, is it no longer participates in this program _____.
- 12. How often should you clear your browser history?
- 13. Members Choice participants get to choose between CVS and ______ for their anchor pharmacy
Down
- 1. You can determine if a plan does participate in PAP by going to benefit overview, group _____ in CSP.
- 2. ______mention the PAP program to a caller unless you are sure their plan includes it.
- 3. All employer plans participate in PAP, is a _______ statement.
- 4. ______Troncozo is our new Anthony Lemus
- 5. Formulary ID 03762 is also known as ________?
- 10. _____ will NOT work if you don't have a number in the history back up day field for both mail/card.
- 11. When calling in for your 1 on 1 for a coaching you can only use the keypad in ______?