Clinical Access Center

4. These are the operators at the hospital that help us take calls when needed and after hours
6. A patient has symptoms and we send them to a nurse by doing this
7. One of the numbers we do not give to anyone
10. We use this to see what insurances a provider is credentialed with
12. A PAL does this before creating a new TE, Medication refill request, etc
15. This is the Director of the CAC, Summa Connect, and the RCC
17. Where we can find daily changes/updates
18. We can help a patient locate a new provider here

1. We use these for directives for scheduling
2. A policy that must be followed to ensure patient privacy and safety
3. The CEO of Summa Health
5. A patient can view upcoming appointments here, send non emergent messages to their provider, view lab results etc
6. Quick communication between CAC employees
8. This is how messages are sent to an office/provider
9. We look at this on the providers schedule before we schedule an appointment
11. This is our paging platform
13. The internal website for Summa employees
14. These are templates of questions a PAL must answer for a particular task
16. The system we use to house patient charts