Across
- 2. raw materials/work-in-process/finished goods
- 6. opportunities, manages risks, and preserves resources
- 9. perception of the benefits associated with a good
- 11. maintaining healthy communities
- 14. set of tangible and intangible features that a customer recognizes
- 16. core offering that attracts customers
- 18. interaction between customer and service provider
- 19. location or firm specific CBP
- 21. lasts for less than three years.
- 23. describes the flow of materials, finished goods, services
- 24. called the 4th revolution
Down
- 1. organization’s commitment to addressing current business needs
- 3. adding entertainment content
- 4. process of transforming data into actions
- 5. lasts at least three years.
- 7. focuses primarily on the physical movement of goods
- 8. driven by customers and providing value
- 10. organization’s commitment to the long-term quality of the environment.
- 12. Plan, create, deliver goods and services
- 13. prominent in service
- 15. episodes, transactions, or experiences in which a customer
- 17. offerings that are not essential to the primary good
- 20. Person sees,touches,or consumes
- 22. warehouses operated by distributors acting as intermediaries