Across
- 2. The act of helping customers, often followed by the word “with a smile.”
- 5. It’s never a company’s favorite thing to receive but can be a chance to shine.
- 6. The ability to put yourself in the customer’s shoes—figuratively speaking.
- 7. Another word for help, often provided in the form of troubleshooting or advice.
- 9. Genuine concern for the well-being of customers—show this, and they’ll notice.
- 10. Another term for a customer, but often used in more professional settings.
- 14. The art of keeping customers around instead of letting them stray to competitors.
- 15. Hard-earned and invaluable, it’s what keeps customers coming back.
- 18. The journey a customer takes with a company, from first impression to lasting impression.
- 19. Sometimes a simple "sorry" is the best way to turn things around.
Down
- 1. A universal gesture of friendliness, essential for face-to-face interactions.
- 2. The backbone of customer service, often provided via chat, phone, or email.
- 3. Without this, even the best intentions in customer service fall short.
- 4. It’s not just what you say but how you come across—attitude matters!
- 8. What every business hopes to see in a happy customer’s survey.
- 11. A fragile but crucial element in every long-term customer relationship.
- 12. What a customer hopes for at the end of a complaint, not the start of the year.
- 13. The timeliness of this can make or break a customer’s day.
- 16. Constructive or critical, it helps businesses improve from the customer's perspective.
- 17. The go-to spot for tech issues, often saving the day when your device won’t cooperate.