Across
- 2. Portal used by Borrowers, natural disaster applicants, and prospective borrowers
- 6. 8a, HUBzone, WOSB, AND VOSB are different types of _____
- 10. agents should inform the caller that escalations are processed in the ___ that they are received.
- 11. If a caller needs assistance with a new certification, we must direct to ____
- 12. BO will use this when verifying their account using their mobile device
- 14. We always reset if there is one
- 15. A Social Security card is a _____ and cannot be substituted when uploading documents
Down
- 1. Account is under someone else’s ___we must ESC
- 3. Non profit and EIN loans will not be able to register/view their loan information on MySBA until this is added
- 4. The only SBA loans that users cannot view or make payments on via the MySBA portal
- 5. This plan may make reduced payments for 6 months for a BO.
- 7. If a BO submitted docs and hasn’t gotten a reply after __ weeks we must esc
- 8. Queue and portal for lenders
- 9. _____ escalations will NOT be accepted
- 10. The number of times a BO may click “Skip and continue”
- 13. Certification for veterans
- 16. Number of PII needed to verify DF/RRF borrowers