Across
- 2. Cycle used in Six Sigma improvement (5 letters)
- 4. Tool to visualize the frequency of data (9 letters)
- 6. Plan-Do-Check-Act cycle (4 letters)
- 9. A graphical tool for priority setting (8 letters)
- 11. Methodology focusing on process improvement and defect reduction (8 letters)
- 12. chart Visual process representation tool (9 letters)
- 13. Cycle of continuous improvement (7 letters)
- 14. Elimination of waste in processes (4 letters)
Down
- 1. A set of guidelines for quality (7 letters)
- 3. The satisfaction and loyalty of the end user (8 letters)
- 5. International standard for quality management (7 letters)
- 7. The voice of the ___ (quality term for customer feedback) (8 letters)
- 8. Diagram used to find root cause (8 letters)
- 10. Type of analysis to find the origin of a problem (4 letters)