Product knowledge

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Across
  1. 3. What the balances on outstanding dormant accounts seven years and over are considered.
  2. 5. Suspense GL account to which the funds are returned
  3. 6. Person who can authorise refund of dormant service charge
  4. 7. Where dormant account funds goes after 7 years but prior to being sent to Central Bank
  5. 8. Account that enables deposits without reactivating via account processing
  6. 9. Type of account that does not incur fees while dormant
Down
  1. 1. Type of account that does not become dormant
  2. 2. Person to reactivate a dormant account upon receiving CA23A
  3. 4. When customer initiated transactions are not conducted on an account for two years