QUALITY CONTROL

4. Established requirements or criteria used to measure quality.
6. Information about reactions to a product or service used as a basis for improvement.
7. To make something less severe or serious.
9. Ongoing efforts to enhance products, services, or processes.
12. The ability of a business to compete effectively in its market.
13. The difference between revenue and costs for a business.
14. Measurements used to assess performance or quality.
16. Adhering to established guidelines or specifications.
20. The difference between expected and actual performance.
21. A positive declaration intended to give confidence; a promise.
22. Comparing business processes and performance metrics to industry bests and best practices.
23. The act or process of wasting resources or materials.
24. The amount required to purchase or produce something.

1. A person hired to pose as a customer to evaluate service quality.
2. A careful examination or scrutiny of products.
3. A process through which a business seeks to ensure that product quality is maintained or improved.
5. The beliefs or opinions that are generally held about someone or something.
8. The act of refusing to accept or consider something.
10. A measure of how products or services meet or exceed customer expectations.
11. The act of discovering or identifying something.
13. Efforts aimed at enhancing existing processes for better efficiency and effectiveness.
15. flaw or imperfection in a product or service.
17. The process of selecting a representative group from a larger population for inspection.
18. The efficiency with which goods or services are produced.
19. The overall assessment of how well a service meets customer expectations.