Unit 11

3. A formal promise that something will be done or will happen.
4. A statement that somebody makes, saying that something is wrong or unsatisfactory.
7. A product or a series of products made by a particular company.
9. Describes something that is not made properly or not working properly.
10. A complete list of products that are available for customers to buy in a shop
13. A company that produces products in a large amount.
15. A system where customers serve themselves without needing assistance.
17. reviews Comments on different subjects posted on the Internet.

1. An amount of money that has been or must be paid.
2. Describes something that has several uses.
5. Brought in from another country.
6. A sum of money you pay as the first part of the total payment.
8. A sum of money given back to you, especially because you paid too much or are not satisfied with the goods or services.
11. The act of buying something.
12. time The time a customer is told goods will arrive at their desired location.
14. Likely to stay in good condition or last for a long time after being used a lot.
16. customer A person or company that always supports a shop.