Good luck :)

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Across
  1. 2. ________, infectious disease, pets
  2. 5. Valentines day is known for
  3. 8. Before 3pm if same day
  4. 9. Used for West escalation/inquires
  5. 11. Proceeding with order with no contact
Down
  1. 1. Used for East/Central escalation/inquires
  2. 3. Transfer hospice to hospice
  3. 4. ________ call =
  4. 6. Via mail
  5. 7. Scheduled within 24 hours
  6. 10. Day of Superbowl