Across
- 1. The customer would like to lodge a water disruption report without checking the ____________. The agent did not report it because the customer did not check it.
- 5. CSE Raj lodge a high bill report without advising the customer to do practise 20 minutes to identify ____________.
- 6. Customer would like to change bill route type via email. Agent informed customer to visit update.airselangor.com but customer don’t know how to visit and request agent to change the bill route type. Agent should choose Category under ___________________________________________________.
- 8. Before visiting the Air Selangor counter, customer must make an _____________.
- 10. CSE Ali forget to end the call within ____ seconds.
Down
- 2. Customer would like to apply DCR. Agent failed to inform _________ for the application.
- 3. What is the charges for stamping fee if customer apply change of ownership through online?
- 4. Customer made a call to lodge report stopcock leakage. Agent informed customer that cannot lodge the report because account under _____________.
- 7. CSE Thana failed to greet customer within ____ seconds.
- 9. Customer must bring ____ copy of AIS perjanjian Perkhidmatan Bekalan Air form to apply change of ownership at counter.