LESSON 3: THE CUSTOMER FIRST EXPERIENCE

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Across
  1. 4. What is a customer first behavior? (Starts with "P")
  2. 6. This communicator values responses that acknowledge their feelings.
  3. 8. This communicator focuses on specific facts.
  4. 9. This communicator uses short sentences and one-word answers.
  5. 11. One of the elements of the call defined as provided options or reassurance.
  6. 12. What is a customer first behavior? (Starts with "K")
Down
  1. 1. What is a customer first behavior? (Two words, starts with "B")
  2. 2. What is a customer first behavior? (Two words, starts with "C")
  3. 3. This communicator wants to make the interaction enjoyable.
  4. 5. One of the elements of the call defined as unspoken, unstated, or indirect _________.
  5. 7. What is a customer first behavior? (Starts with "H")
  6. 10. One of the elements of the call defined as the stated request.