Across
- 5. Showing the product in action.
- 6. A potential customer.
- 8. Reaching out to customers after a sale to ensure satisfaction. (two words)
- 9. Asking questions to determine if a prospect is a potential buyer.
- 10. CLOSE An early attempt to get the customer's opinion. (two words)
- 13. The process of directly interacting with customers to make a sale.
Down
- 1. Recommending additional or related products. (two words)
- 2. A characteristic or fact about a product or service.
- 3. The phase where the salesperson learns about the prospect before contact.
- 4. The first contact with a potential customer.
- 7. Contacting potential customers without prior communication. (two words)
- 11. Something advantageous the customer gains from a product feature.
- 12. The act of obtaining commitment from the customer.