Across
- 5. Division of work (specialization of tasks).
- 8. Fair and impartial treatment.
- 10. Scalar chain (line of authority).
- 11. Degree of central decision-making.
- 12. Obedience and respect for agreements.
- 13. Employees’ ability to act on their own.
- 14. Right to give orders and expect obedience.
Down
- 1. Esprit de corps (team spirit)
- 2. Unity of command (one boss per employee).
- 3. Fair payment for work.
- 4. Unity of direction (one plan for group activities).
- 6. Subordination of individual interests to general interest.
- 7. Stability of personnel tenure.
- 9. Right people and resources in right places.