Do you even CubeSmart bro???

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Across
  1. 1. One action that MUST be completed after a reservation follow up call - ______   _________
  2. 3. Starting Tuesday, we will have a direct link to the Customer Rules and Regulations on our ________.
  3. 6. Once a week, we must conduct a property __________.
  4. 9. ___________ questions are asked to find out the customer's storage experience and storage needs.
  5. 10. Delivering a WOW! Experience to a customer is understanding these 3 things - Who they are, What _____   _______, and what you have.
  6. 11. The 'Solve' of our 6 S's definition is to ____________ and solve your customer's needs by providing unparalleled service.
  7. 14. When a customer visits the store, this is one aspect that plays an important role in the customer rental journey - ______   ___________.
  8. 16. This type of customer frequently uses apps and prefers a self-service option - ___________.
  9. 19. Where can a customer sign up for autopay?  Online, Mobile App or __   ______.
  10. 21. One of the benefits to the customer with the CubeSmart mobile app is - ______   ________.
  11. 22. Customers don't trust companies with loser than _____ star reviews.
  12. 23. Each store is expected to maintain Accounts Receivable at or below what percentage?
  13. 27. One of the four steps in the Prepped Cube Preparation Process (say that 10 times fast) - is to Complete the ______   ____   _________ process.
  14. 28. Where can you locate your store budget?
Down
  1. 2. What type of conversion involves removing the separating wall between cubes?
  2. 4. New customers ONLY are eligible for a _______________ for a rental.
  3. 5. Safety __________ are one of items required to be worn when cutting a customer lock
  4. 7. During the collection call process; when leaving a voicemail DO NOT leave ________   ______________.
  5. 8. A Customer Readiness Review of your store is conducted ________   __   _______.
  6. 12. NOPM attributes mean - Non-Climate Controlled, Outside/Drive up Access, Premium, _________________
  7. 13. An item on our Daily Operations Checklist at closing time is to empty all _______   ____________.
  8. 15. In order to avoid having issues at time of initial rental, do not let customers use ____   ____   ______.
  9. 17. One of our CubeSmart values is - __________ Success
  10. 18. What is the first action you should take when a SmartRental is completed?  __________   ______.
  11. 20. The 3 best practices when making a collection call are - __________, Be Positive, and Show Respect
  12. 24. The 3 P's are - Prepare, Personalize and __________.
  13. 25. All stores numbered below 1000 are __________ stores
  14. 26. Where in CubeCenter can you go to find a sister store's direct phone number?