Across
- 2. Helps find and fix issues.
- 5. Repeats a prompt after error.
- 8. Measures how sure the system is.
- 9. Makes the IVA live.
- 12. Converts speech to text.
- 13. The path the conversation follows.
- 14. A conditional path in the flow.
- 16. Used when input isn’t understood.
- 18. Customizes responses for the user.
- 20. Simulates the IVA behavior.
- 22. What the user wants to do.
- 24. Stores dynamic values during the call.
- 26. Offers choices to the user.
- 27. Verifies user input.
- 28. Sends the call to an agent.
- 29. Connects to external systems.
- 31. Transfers to a live agent.
- 32. Used for secure API access.
- 35. Ends the IVA session.
- 36. Where calls wait for agents.
- 37. Sends data to external services.
- 39. Converts text to speech.
- 41. Where you design your IVA flows.
- 42. Notes added for collaboration.
- 44. A collection of IVA assets.
- 45. Rules for interpreting spoken input.
Down
- 1. A piece of data extracted from input.
- 3. The IVA’s opening message.
- 4. Final step to go live.
- 6. A single IVA interaction.
- 7. Records data for tracking.
- 8. The workspace where nodes are arranged.
- 10. What the IVA says to the user.
- 11. Custom logic written for the IVA.
- 15. Understands natural language input.
- 17. Node that gathers user input.
- 19. Supports multiple communication channels.
- 20. Collaborators on IVA design.
- 21. System for managing customer data.
- 23. Adds a delay or timeout.
- 24. A saved state of the IVA.
- 25. Repeats a section of the flow.
- 29. Tracks IVA performance.
- 30. Maintains memory during the call.
- 33. Node that branches based on logic.
- 34. A single step or action in the IVA.
- 38. Log of changes made.
- 40. Happens when no input is given.
- 43. Moves to another node in the flow.
- 44. Node that plays a message.