FPC July Crossword

3. The likelihood of an incident occurring, assessed when pricing or underwriting a policy.
6. Adhering to industry regulations, data protection laws and internal procedures.
7. Targeted questioning to uncover full accident details during FNOL.
8. The principle that the policyholder should be restored to their pre-loss position.
11. A third party who saw the incident and can support or dispute liability.
13. Written records made during the FNOL call to document key details and decisions.
15. The reduction in a vehicle's value over time, relevant to total loss settlement.
16. The continuation of a motor policy after its term ends, often with revised terms.
18. An expression of dissatisfaction from a customer regarding service or claim handling.
19. insurance, A separate policy covering the difference between a vehicle’s value and finance owed.

1. Documents or information used to support liability or validate a claim.
2. The insurer's right to recover costs from a third party after a payout.
4. Demonstrating understanding and care for the policyholder’s situation.
5. A guarantee on repairs or a vehicle that may impact claim liability or coverage.
9. A specific circumstance not covered by the policy wording.
10. Discussion to reach agreement, such as on settlement figures or liability split.
12. The remains of a written-off vehicle, often collected and sold by a salvage agent.
14. Daily fees incurred for holding a damaged vehicle before collection or repair.
16. Building trust and connection with the caller to improve the FNOL experience.
17. A detailed cost breakdown for repairing the damaged vehicle.