Motor Claims Crossword

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Across
  1. 3. what button should you select on your phone after a call drops in?
  2. 4. what alphabet do we use in motor claims?
  3. 5. what is the monies we collect from the customer post lodgement?
  4. 8. what do we review to determine who is at fault?
  5. 11. who you gonna call?
Down
  1. 1. who is it a requirement that you notify when lodging a malicious damage or theft claim?
  2. 2. who lives in a pineapple under the sea?
  3. 3. what is another word for incident?
  4. 6. you are a motor ______ consultant
  5. 7. we need the third parties full _____, address and registration number to waive an excess for a NAF claim
  6. 9. who do we refer a claim to for a loss of control claim
  7. 10. what do you record on the policy if the customer has called in and notified us of an incident but no claim was lodged?
  8. 12. what do we confirm if the customer is insured for private and commuting but has selected private and business?
  9. 13. car stolen