Customer service

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Across
  1. 2. Potential for disruption in material availability
  2. 4. Web page for submitting inquiries
  3. 7. A company's plan for setting product costs
  4. 8. Showing understanding of others' feelings
  5. 10. Minimizing discarded materials
  6. 12. The solution to a problem or issue
Down
  1. 1. Duration from input to output; reaction speed
  2. 3. Person controlling a machine or system
  3. 5. Consistently performs well; dependable
  4. 6. Easy to use and understand
  5. 9. Large building for storing goods
  6. 11. Offering complementary products to a customer