Across
- 3. Clarity in ___________ – simple & concise
- 4. Understanding emotions
- 7. 70% of customer experience is driven by _______
- 9. Positive ________ – turning problems into solutions
- 10. _________ is key for handling difficult interactions
Down
- 1. Avoid Overuse of _______ for Live Chat & Emails
- 2. Active ________ making customers feel heard
- 5. Adjusting to tone & situation is known as ________
- 6. Strong soft skills = higher satisfaction, __________ & reputation
- 8. _______ while speaking – reflects in tone