Resources and Support

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Across
  1. 3. Tool trained on CoPilot to help you quicker
  2. 4. One pillar; we strive to provide great uptime
  3. 5. One pillar; example includes increased speeds
  4. 7. An email tool for Rep 2s and above
  5. 12. One pillar; exemplified with timely updates on service issues
  6. 13. Tool to show who is attached to what number.
  7. 14. Path to help out our customers step-by-step
  8. 16. Of which there are four pillars.
  9. 17. This is a CoPilot Advocate
  10. 19. One pillar; through empathy, ownership, and understanding we can deliver this
  11. 22. Training for having hard conversations
Down
  1. 1. One stop shop to helping out our customers
  2. 2. These are the TV channel apps offered
  3. 6. Process to show ownership for customer experiences
  4. 8. Tool to submit Troubleshooter feedback
  5. 9. Project to grow those that support AAL
  6. 10. The process to change customer accounts
  7. 11. Videos created by facilitators and peers
  8. 15. Sent out twice daily by the Leads
  9. 18. Call type we mostly handle, a masterclass was made for myths
  10. 20. Our knowledge database
  11. 21. Farewell! This used to be our secondary biller