Across
- 2. Where customers can go to access a digital copy of our catalog
- 4. Add this when the customer wants to pay for an extended warranty
- 10. Where you go to access Standard Work
- 11. Team you can reach out to when finding a product for a customer
- 12. These items come with individual items sold together
- 15. The first part of the customer call flow
- 16. This guide will help you process an order for a customer
Down
- 1. This specifies the quantity a customer must order to have an item shipped to them
- 3. This can be found in an SOE tab if the customer doesn't want to replace an entire item
- 5. This number is found in the catalog to save space
- 6. Where you can search for items when given a description
- 7. Team you reach out to when needed help with a process
- 8. Where you process customer orders
- 9. Where you start and end every call
- 13. What an item on our website is called
- 14. Step by step instructions that guide you how to complete processes