Listening crossword

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Across
  1. 2. Evaluating and analyzing what's being said
  2. 4. Building trust and empathy
  3. 5. Understanding feelings and emotions
  4. 6. Restate what the speaker said in your own words Example: “So what you're saying is...”
  5. 9. Listening for enjoyment
  6. 10. Following directions, customer service
Down
  1. 1. Fully focused, understanding speaker’s message
  2. 3. Nod occasionally,Use facial expressions (smile, concerned look, etc.),Say things like “I see,” “Right,” or “Interesting”
  3. 7. Face the speaker,Avoid distractions (phones, side conversations),Show you're engaged with eye contact and posture
  4. 8. (phones, noise, multitasking)