Customer Service Week

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Across
  1. 2. Online portal designed to help small merchants track their transactions, reports, and invoices
  2. 8. What is NPS short for?
  3. 10. Initial process of welcoming a new customer
  4. 11. Short term for anti-money laundering
  5. 12. Adherence to rules and regulations
Down
  1. 1. Short term for know your customer process
  2. 3. Questionnaire to collect feedback on products or services
  3. 4. In which city is our new customer service team in Poland located?
  4. 5. Nexi chatbot
  5. 6. Short term for dynamic currency conversion
  6. 7. Microsoft's AI-powered assistant tool
  7. 9. Agreed time to resolve a service request