Amazing Business Communication

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Across
  1. 3. How people unconsciously or consciously change the message.
  2. 5. The goal or intended outcome of a communication.
  3. 10. the expressions and posture used to show you are listening.
  4. 12. Repeat or copy out a group of words from a text or speech typically with an indication that one is not the original author or speaker.
  5. 14. What word means body movement in communication?
  6. 16. The exchange of information between people, e.g. by means of speaking, writing, or using a common system of signs or behavior
  7. 19. What word means posture in communication?
  8. 20. Something that obstructs or separates, often caused by differences
  9. 22. A restatement of a text, passage, or work giving the meaning in another form.
Down
  1. 1. The receiver of a communication.
  2. 2. To communicate information or knowledge to somebody
  3. 4. The exchange of information between people, e.g. by means of speaking, writing, or using a common system of signs or behavior
  4. 6. Short statements to keep the person talking
  5. 7. You listen to understand not ______________.
  6. 8. To succeed in convincing somebody to do something, especially by reasoning, pleading, or coaxing
  7. 9. The materials from which a writer gathers information.
  8. 11. What word means a question that invites discussion?
  9. 13. Cited A formatted list of all sources used or mentioned in a research report/paper.
  10. 15. To engage a person or audience by providing amusing or interesting mater
  11. 17. Covering the main points succinctly
  12. 18. What term means hearing and understanding?
  13. 21. This is something that active listening builds